Privacy policy

Last Updated: October 2025

Overview

This Privacy Policy explains how Isabelle Nails LLC (d/b/a Nail Matrix Supply) (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase on nailmatrixsupply.com (the “Site”) or otherwise interact with us (the “Services”). By using our Services, you agree to this Policy. If you do not agree, please do not use the Site.

We do not sell or share personal information for targeted advertising, and we honor Global Privacy Control (GPC) signals where applicable.

1) Updates to This Policy

We may update this Policy to reflect changes in our business, technology, or legal requirements. We will post the updated version here, update the “Last Updated” date above, and take any additional steps required by law.

2) Information We Collect

  • Contact Information: name, email, phone, billing and shipping address.
  • Order Information: products purchased, payment confirmation, delivery details.
  • Account Information (optional): username and password if you create an account.
  • Customer Support: details you provide when contacting us (e.g., order info, photos for claims).
  • Technical/Usage Data: limited data collected via functional or analytical cookies (e.g., browser type, IP address, pages viewed) to operate, secure, and improve the Site.

We use only functional and analytical cookies. We do not use advertising or tracking cookies.

3) Information from Third Parties (Service Providers)

We receive limited information from trusted providers that help us operate our store, such as Shopify (e‑commerce hosting), payment processors (e.g., Shopify Payments/PayPal), shipping carriers/logistics, and basic analytics. These providers act on our behalf under contract and are not authorized to sell or use your data for their own marketing.

4) How We Use Personal Information

  • Process payments, fulfill and deliver orders, and provide tracking.
  • Provide customer support and communicate about orders, returns, or policy changes.
  • Manage your account (if you create one).
  • Improve the Site, prevent fraud, and comply with legal obligations.
  • Send service communications and, where permitted, marketing emails (you can opt out at any time).

We do not sell, rent, or share your personal information with third parties for commercial or advertising purposes. We also honor GPC signals.

5) How We Share Information

We share personal information only with: (i) service providers operating under our instructions (Shopify, payment processors, shipping partners, support and analytics tools), and (ii) authorities when required by law, to protect our rights, prevent fraud, or respond to lawful requests. All vendors are bound by confidentiality and data‑protection obligations.

6) Cookies

We use cookies to ensure basic functionality, improve performance, and conduct internal analytics. You can control cookies via your browser settings; some features may not function properly if disabled.

We do not use advertising or tracking cookies. We do not sell or share personal information for targeted advertising and we honor Global Privacy Control (GPC) signals where applicable.

7) Data Retention

  • Orders & invoices: typically 7 years (tax/accounting).
  • Customer support records: up to 24 months.
  • Account data: while the account is active and up to 12 months after closure.

After these periods, data is securely deleted or anonymized unless a longer retention is legally required.

8) Security

We implement administrative, technical, and organizational safeguards, including encryption in transit (TLS), access controls, logging/monitoring, and secure storage. No online system is 100% secure—please avoid sending sensitive data via unencrypted channels.

9) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. We do not sell or share personal information of consumers under 16.

10) Your Rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information, and to withdraw consent for marketing emails. Because we do not sell or share personal information for targeted advertising, opt‑out rights related to sale/sharing may not apply. We honor GPC signals where applicable. To exercise your rights, contact us at info@nailmatrixsupply.com. We will respond within legally required timeframes and will verify your identity (and, where applicable, your authorized agent) before fulfilling a request.

11) International Users & Legal Bases (EEA/UK)

Your information may be processed in the United States. Where GDPR/UK GDPR applies, we process personal data under: performance of a contract (e.g., order fulfillment), legitimate interests (e.g., improve Services, prevent fraud), consent (e.g., non‑essential communications), and legal obligations (e.g., tax). Where data is transferred outside the EEA/UK, we rely on recognized safeguards (e.g., EU Standard Contractual Clauses).

12) Contact

Email: info@nailmatrixsupply.com
Phone: +1 (305) 330-8447

Registered Office (no walk-ins):
Isabelle Nails LLC (d/b/a Nail Matrix Supply)
8440 Southwest 8th Street, Apt 205, Miami, FL 33144, USA

Customer Inquiries & In-Store Pickup (visitors welcome):
8631 Coral Way, Suite 101, Miami, FL 33155, USA
Hours: see posted hours on the Site or contact us.